Privacy Policy

General Provisions

This Data Privacy Policy (hereinafter referred to as the Privacy Policy) applies to data that LLP “Cavuer” (BIN 240340012220, Astana, Dinmukhamed Konaev St., building 12/1) can receive using a website located on the network Internet on the domain name: https://cavuer.com. The Company processes the data of Site users exclusively within the framework of the requirements of the Legislation of the Republic of Kazakhstan, including the Law of the Republic of Kazakhstan dated May 21, 2013 No. 94-V “On personal data and their protection,” as well as international treaties ratified by the Republic of Kazakhstan, in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. The privacy policy has been developed in accordance with their standards.

Using the Site means agreeing to the Privacy Policy and data processing terms. In case of disagreement with the terms of the Privacy Policy, the user must stop using the Site.

This Privacy Policy is intended to ensure adequate protection of information about Users, including their personal data, from unauthorized access and disclosure. The privacy policy, as well as other official documentation of the Site and the current legislation of the Republic of Kazakhstan govern relations related to the collection, storage, distribution and protection of information about users of the Site. In the event of any contradictions between this Policy and other official documents of the Site, this Policy shall apply. If you have any questions regarding this policy, please contact us at support@cavuer.com

Our Site may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly recommend that you read the Privacy Policy of each website you visit.

This Privacy Policy applies to the processing of personal data from:

• Clients: the organization that creates and distributes our Cavuer chatbots; individuals using chatbots for personal use.
• Users: people who visit our Site.

The user (the person/organization that created the chatbot that can collect data) is responsible for the data he/she collects from his/her customers and is therefore the controller of the customer data.

The user agrees to the processing of confidential data without a time limit. Personal data is stored only as long as necessary to achieve the purposes for which it was collected.

Definitions

Service Provider is any natural or legal person who processes data on behalf of the Company. This refers to third party companies or individuals hired by the Company to provide the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used. For the purposes of the GDPR, service providers are considered data processors.

Personal data is any information that relates to an identified or identifiable natural person.

For the purposes of the GDPR, Personal Data means any information relating to you, such as name, identification number, location data, online identifier, etc.

User is a person who has access to the Site at https://cavuer.com via the Internet and uses the Site.

Service – chatbot services provided through the Site.

Website is a website located on the Internet at the domain address https://cavuer.com.

Cookies are small files that are placed on your computer, mobile device or any other device by a website and contain detailed information about your browsing history of that website, as well as your multiple uses of that website.

What data we collect

Personal information we collect from our Users (who have a Cavuer account and use our Site) or visitors to the Site.

• Electronic Identity Data: Including IP address, device and browser data, location data;
• Information about your use of our website: Including how you arrived at our website and the pages you visited;
• Registration Information: When you register for an account, we collect your first and last name, username, password and email address;
• Payment Information: If you pay for a Cavuer service, we will request your payment information, name, address and financial information depending on your payment method;
• Chatbot Data: We store your chatbot data (knowledge base data, file data, chat log data, chat analytics data) for you and provide tools you can use with respect to this data;
• Cookies: We may use cookies and similar tracking technologies to track activity on our website and store certain information.

Use of your data

Provision of services. We use the information we collect primarily to provide, maintain and improve our Service and Site to Users.

Connection. To notify Users about changes to our services, provide support, or send administrative messages.

Improvement. To understand User Behavior and improve our Service.

For compliance, fraud prevention and security. We may use your personal information and disclose it to law enforcement, government agencies and private parties as we believe necessary or appropriate.

We may share your personal information in the following situations

Service providers. We may share your personal information with service providers to monitor and analyze the use of our Service, process payments and communicate with you.

Business partners. We may share your information with our business partners in order to offer you certain products, services or promotions.

With your consent. We may disclose your personal information for any other purpose with your consent.

User Rights

The right to access, update or delete information we have about you. If possible, you can access, update, or request deletion of your Personal Data directly from your account settings or through technical support.

You have the right to have any incomplete or inaccurate information we hold about you corrected.

Object to the processing of your Personal Data. You also have the right to object if We process Your Personal Data for direct marketing purposes.

Request deletion of your Personal Data. You have the right to ask Us to delete Personal Data unless We have a compelling reason to continue processing it.

Request the transfer of your Personal Data. We will provide You or a third party You select with Your Personal Data to which You initially provided Us with consent.

You have the right to withdraw your consent to the use of your Personal Data. If you withdraw your consent, we may not be able to provide you with access to certain features of the Service.

Data security

We implement reliable technical and organizational measures to protect personal data from unauthorized or unlawful processing, accidental loss, destruction or damage.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify users of significant changes and encourage everyone to periodically review the Privacy Policy at https://cavuer.com/privacy.