Card payment procedure

VISA and MasterCard cards accepted for payment

The Internet payment service is carried out in accordance with the Rules of the international payment systems Visa and MasterCard on the principles of maintaining confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission through closed communication channels are used. Bank card data is entered on the secure payment page https://console.cavuer.com/deposit. On the page for entering bank card data, you will need to enter the card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is printed on the card itself. The three-digit security code is the three numbers found on the back of the card. Next, you will be redirected to your bank’s page to enter the 3DSecure code that will be sent to you via SMS. If you have not received the 3DSecure code, you should contact the bank that issued your card.

Cases of refusal to make a payment:

• The bank card is not intended for making payments via the Internet, which can be found out by contacting your Bank;
• There are not enough funds to pay on your bank card. You can find out more about the availability of funds on your bank card by contacting the bank that issued the bank card;
• Bank card details are entered incorrectly;
• Your bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the bank that issued the bank card.

For questions regarding payment using a bank card and other questions related to the operation of the site, you can contact the following phone number: +7 747 697 47 06. The personal information you provide (name, address, telephone number, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.

Return Policy

When paying by card, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems. The service return procedure is regulated by Article 14 of the Law “On Protection of Consumer Rights”.

• Payment for services provided is refunded if the service is not fully provided;
• The consumer does not have the right to refuse a service of appropriate quality that has individually defined advertising properties, or the specified service was not used exclusively by the person purchasing it;
• If the consumer refuses the service, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller’s expenses for paying commission fees for the service that accepts payment from the consumer of the returned service, as well as the actual period of use of the service, no later than ten days from the date presentation by the consumer of the corresponding requirement.

To return funds to a bank card, you must fill out the “Application for Refund”, which is sent upon request by the company by email and send it along with a copy of your identification document to the seller's address service@cavuer.com. Refunds will be made to a bank card within 21 (twenty-one) business days from the date of receipt of the “Application for Refund” by the Company. To return funds for transactions carried out with errors, you must submit a written application and attach a copy of your passport and checks/receipts confirming the erroneous debit. This application must be sent to service@cavuer.com. The refund amount will be equal to the purchase amount. The period for consideration of the Application and return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days without taking into account holidays/weekends.