Working with the Knowledge Base¶

Supported Formats¶

The following file formats are currently supported:

• Text files (.txt)
• PDF documents (.pdf)
• Word documents (.docx)

Recommendations for Adding Documentation¶

Article Descriptions and Keywords¶

1. Use keywords and tags related to the article in the article description. The agent will compare the customer's question with article titles and select the most relevant one.

   Example

   When adding an article to the knowledge base describing Cavuer service pricing, the title should include: pricing, language model cost, payment, tariff

2. Add tags and keywords in multiple languages to the article title.

3. Maximum title length: 255 characters

Content Organization¶

1. Do not upload lengthy texts — split large documents into smaller ones that address specific queries.

   Organization Example

   For example, information about creating agents should be split into three articles: Creating a Custom agent, Creating a Telegram agent, Creating a WhatsApp agent

2. Choose article titles carefully when uploading documentation.

   • Important: The title cannot be changed after upload
   • Article content can be edited at any time

External Links¶

1. If you have full documentation on your website, you can upload key information into articles and attach a link to the documentation. This way, the customer receives the needed answer, and can follow the link to your documentation for more details.

Linking the Knowledge Base¶

After adding documentation to the Knowledge Base, you need to link it to your agent:

1. Go to the agent settings
2. Click the "Link Data" button
3. Select the articles you want to associate with your agent