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How to Quickly Create and Configure a Cavuer AI Agent?

Getting Started Today

Creating an AI Agent with Cavuer takes just a few minutes and requires no programming skills. Whether you want to automate support on Telegram, WhatsApp, or your website — the platform provides all the necessary tools.

Step 1: Creating an Agent

An agent is an AI profile that manages your channels. Multiple communication channels can be connected to a single agent simultaneously.

After logging into your Cavuer dashboard:

  1. On the main page, click the "Create Agent" button in the upper right corner
  2. In the dialog window, enter the agent name — choose a clear name that reflects its purpose (e.g., "Customer Support", "Sales Consultant")
  3. Select a Language Model from the list of available models
  4. Click "Create"

Main page — creating an agent

Agent creation dialog

Choosing a Language Model

Each model has its own characteristics in terms of speed, accuracy, and cost. For most support tasks, models from the GPT-4 and Claude Haiku families are excellent. For complex analytics tasks, models from the GPT-5 family, Claude Sonnet, or Claude Opus are more suitable.

Step 2: Configuring the Agent

After creating the agent, open its settings page and add instructions for your agent.

Agent settings

Instruction Example

You are a polite support assistant for Cavuer. 
Always address the customer by name. 
Only answer questions related to our services. 
If you don't know the answer — suggest contacting an operator.

Step 3: Creating a Communication Channel

A communication channel is the messenger or platform through which users will interact with your agent.

On the main page next to your agent, click "Add Channel". A messenger selection window will open:

Messenger selection

Available platforms:

Platform Description
Telegram Integration with Telegram via BotFather token
WhatsApp WhatsApp number connection
Custom Universal channel for API integration
Widget Chat widget for your website
Helpdeskeddy Integration with Helpdeskeddy system
Usedesk Integration with Usedesk system
Twitch Twitch chat AI agent
Bitrix24 Integration with Bitrix24

Connecting Telegram

  1. Select Telegram from the platform list
  2. Enter the bot token obtained from BotFather
  3. Click "Create"
  4. Then go to settings to enable the communication channel

Don't have a Telegram bot yet?

Creating a bot on Telegram takes just a couple of minutes using the official @BotFather tool. Detailed guide — in our article How to Create a Telegram Bot.

Connecting WhatsApp

  1. Select WhatsApp from the platform list
  2. Wait for initialization (up to 5 minutes) — the status will change from "Initialization" to "Stopped"
  3. Click "Authorize" and follow the instructions to activate the channel:
    • Enter your WhatsApp phone number
    • Confirm the connection in the pop-up notification in the WhatsApp app
    • Enter the verification code

WhatsApp Pricing Note

WhatsApp integration includes a minimum daily fee. Learn more on the pricing page.

Connecting Custom (API)

The Custom channel is designed for integration with your own systems via API.

  1. Select Custom from the platform list
  2. Click "Create"
  3. Then go to settings to enable the communication channel

After creating the channel, you will receive an identifier and can configure webhooks for two-way message exchange.

Webhook URL: https://your-server.com/webhook
Webhook Token: your_secure_token

The webhook token is sent in the header as x-cavuer-api-key for secure verification.

Done!

Your AI agent is created, configured, and running. All incoming messages on the connected channel will be processed automatically based on the agent's instructions and knowledge base.